Find Out How A Virtual PBX Company Can Give Your Business An Expert Image

Posted on the March 25th, 2011 under Others by lashawndaharris

If you own a small business, whether online or on the street, it is important to come across as a professional. First of all, customers are much more likely to buy products from a business that comes across as larger than it really is. Clients are more likely to trust the services provided by a business with a more professional image. It is even necessary in order to build reliable, long lasting business contacts that will help you carve out a niche in your industry.

A small business has only a few employees, in some cases only one. This makes it difficult for customers, clients, and business contacts to get in touch with somebody who represents the business. People don’t trust a business that they can’t communicate with. The business feels less authentic in their minds. There is something psychologically satisfying about a business that responds to a person’s needs in the most efficient manner possible.

One of the best ways to create a professional image in your industry is through the use of a virtual PBX system. Virtual PBX services provide your business with an automated receptionist. The automated system allows the user to find answers to a great deal of their questions without needing to get in touch directly with you or one of your employees. A large number of the calls that a business takes are fairly routine, and repetitive. The good news is that the more routine and repetitive a task is, the easier it can be automated.

Simple tasks such as answering common questions, paying bills, and so forth can be handled efficiently and intelligently through the use of virtual PBX services.

The excellent thing about these types of systems is that they not only improve the efficiency of your business, they also help your business appear more professional. An automated attendant is no longer an expensive service that is out of reach of small business, but it still appears that way to many customers, clients, and business partners.

It looks as though your business has a great deal of resources if it is able to invest in a system as advanced as virtual PBX. There is also something very professional about it. You do not come across as though you are running the business out of your garage, even if you are.

In many cases, this type of system can be set up with an 800 number rather than a local telephone number. Once again, this appears more professional to callers. Of course, there is the added benefit that 800 numbers do not charge callers a long distance fee if they do not have a local telephone number. Adding this simple convenience for your callers says a great deal about how you will treat them as a customer, client, or long term business partner.

Another advantage of virtual PBX services is the call forwarding feature. If you have employees or specialists who are better suited for answering different types of questions, the system can ask the caller a series of questions in order to determine which employee they should speak with. The system also has the ability to forward the call to two different phone numbers at the same time. For example, both your office phone and cell phone can ring at the same time, so that you can be reached no matter where you are currently located.

Additionally, if one phone number doesn’t pick up, the call can be transferred to a different person. In this way, the caller will never be sent to a dead end where they will be disconnected, and frustrated with the call.

The author is a creator and researcher of small business tools and solutions on subjects such as hosted pbx services. Please visit http://virtual-pbx.choosewhat.comfor more information on toll free numbers.

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